Privacy Policy
Privacy Policy
The Personal Data Protection Act 2010 (“the Act”) was introduced by the Government of
Malaysia to regulate the processing of personal data in respect of commercial transactions.
The Act, which generally applies to all companies and firms that are established in
Malaysia, requires us to inform you of your rights in respect of your personal data that is
being processed (or that is to be collected and further processed by us) and to also notify
you of, among others, the purposes for the data processing. The Act also requires us to
obtain your consent to the processing of your personal data.
Data protection is a matter of trust and your privacy is important to us. We shall therefore
only process your name and other information which relates to you in the manner set out
in this Privacy Policy. We will only collect information where it is necessary for us to do
so and we will only collect information if it is relevant to our dealings with you. We will
only keep your information for as long as we are either required to by law or as is relevant
for the purposes for which it was collected.
You can visit our website, https://publicfurniture.com.my/ and browse without having to
provide your personal details. During your visit to our website, you may remain
anonymous and at no time would we be able to identify you unless you have registered an
account (“Public Furniture account”) with us on our website and have logged on with your
user name and password.
1.1 Collection of Personal Data
1.1.1 "Personal Data" means data, whether true or not, about an individual who can be
identified from that data, or from that data and other information to which an organization
has or is likely to have access. Common examples of personal data could include name,
identification number and contact information.
1.1.2 Personal information collected online will only be disclosed within our corporate
group and to third parties for the purposes for which it was collected, as authorized and
consented by you. For example, the conduct of a sales transaction of a product of your
choice on our website.
1.1.3 We aim to provide the ease and compelling shopping experience for our customers.
We want you to feel safe while visiting our site.
1.1.3 (a) When you register an account, the personal information we collect may include
your:
1. Name
2. Email Address
3. Tel1.1.3 (b) When you make a purchase on Public Furniture, the additional personal
information we collect may include:
1. Telephone Number
2. Mobile Number
3. Delivery Address
4. Billing Address
1.1.3 (c) The mandatory personal information we collect from you will be used and or
shared within our corporate group and to third parties for one or the following purposes:
1. To deliver products that you purchase from our website. For example, we may pass
your name and address on to a third party such as our courier service company or
supplier of choice in order to make delivery of the product to you;
2. To inform and update you on the delivery of the product and for customer support
purposes;
3. To provide you with relevant product information such as SKUs;
4. To process your orders and to provide you with the services and information offered
through our website and which you may request;
5. To allow us to administer your registered account with us;
6. To verify and carry out financial transactions in relation to payments you may make
online. For example, payments that you make through our website will be processed
by our appointed agent. Disclosure to these data processing agents such as that of
our appointed agent in this context is necessary for the purpose of conducting the
sales transaction that you have opted for.
7. The non-mandatory personal information such as date of birth and gender are used
to carry out research/es on our users’ demographics and for us to send you
suggestion or information in the form of promotional emails which we think you
may find useful, thereby, enhancing your experience when you visit our website. By
providing us these non-mandatory personal information, you are deemed to have
consented to be part of our research/es and to receiving suggestions or information
as outlined above.
1.1.4 Subscription to our marketing and promotional materials
In addition to the personal information outlined above, when you register an account with
us, you shall be asked if you would like to subscribe to our marketing and or promotional
materials from time to time. These marketing and or promotional materials may come
from within our corporate group wholly or through affiliation with third parties. If you
choose to so subscribe, you are deemed to have consented to us processing within our
corporate group and or third parties your personal information for this purpose. You can
always choose to unsubscribe from marketing information at any time by opting for the
unsubscribe function within the electronic marketing material.1.1.5 Accessing Actual Orders
Your actual order details may be stored with us but for security reasons, cannot be
retrieved directly by us. However, you may access this information by logging into your
account on the website. Here, you can view the details of your orders that have been
completed, those which are open and those which are to be dispatched as well as
administer your address details, bank details and any newsletter to which you may have
subscribed. You undertake to treat the personal access data confidentially and not make it
available to unauthorized third parties. We cannot assume any liability for any misuse of
passwords unless this misuse is through our own fault.
1.2 Security of Your Personal Information
Public Furniture ensures that all information collected will be safely and securely stored.
We protect your personal information by:
• Allowing access to personal information only via passwords;
• Maintaining technology products to prevent unauthorized computer access; and
• Securely destroying your personal information when it is no longer needed for our
record retention purposes.
1.3 Disclosure of Personal Information
1.3.1 We will not share your information with any other organizations other than our
corporate group and those third parties directly related to and necessary for the purchase
of products, delivery of the same and purpose for which you have authorized. In
exceptional circumstances, Public Furniture may be required to disclose personal
information, such as when there are grounds to believe that the disclosure is necessary to
prevent a threat to life or health, or required by the law. Public Furniture is committed to
complying with the Personal Data Protection Act 2010, in particular, its policies as well as
corresponding guidelines and orders.
If you believe that your privacy has been breached by Public Furniture please
contact Customer Service and we will resolve the issue.
1.3.2 In conducting our business, we will/may need to disclose your personal data to our
third party service providers, agents and/or our affiliates or related corporations, and/or
other third parties.
- Our subsidiaries, affiliates and related corporations;
- Contractors, agents, service providers and other third parties we use to support our
business. These include but are not limited to those which provide administrative or other
services to us such as mailing houses, telecommunication companies, information
technology companies and data centers;
- A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Public Furniture’s
assets, whether as a going concern or as part of bankruptcy, liquidation or similar
proceeding, in which personal data held by Public Furniture about our Service Users is
among the assets transferred; or to a counterparty in a business asset transaction that
Public Furniture or any of its affiliates or related corporations is involved in; and
- Third parties to whom disclosure by us is for one or more of the Purposes and such third
parties would in turn be collecting and processing your personal data for one or more of
the Purposes.
1.3.3 We may disclose personal information to respond to legal requirements, enforce our
policies, respond to claims that a listing or other content violates the rights of others, or
protect anyone's rights, property, or safety. Such information will be disclosed in
accordance with applicable laws and regulations.
1.4 Collection of Computer Data not necessarily Personal Information
When you visit Public Furniture, our company servers will automatically record
information that your browser sends whenever you visit a website. This data may include:
• Your computer's IP address
• Browser type
• Webpage you were visiting before you came to our website
• The pages within Public Furniture that you visit
• The time spent on those pages, items and information searched for on our site,
access times and dates, and other statistics
This information is collected for analysis and evaluation in order to help us improve our
website and the services and products we provide. This data will not be used in
association with any other personal information.
1.5 Community and Support
1.5.1 We provide customer service support through email, SMS and feedback forms. In
order to provide customer support, we will ask for your email address and mobile phone
number. We only use information received from customer support requests, including,
without limitation, email addresses, and for customer support services and we do not
transfer to or share this information with any third parties.
1.5.2 You can also post questions and answer other User questions in our community
forums. Our forum and messaging services allow you to participate in our community; to
do so, we maintain information, such as your user ID, contact list and status messages. In
addition, these and similar services in the future may require us to maintain your user ID
and password.1.6 Cookies Policy
1.6.1 We may from time to time implement "cookies" or other features to allow us or third
parties to collect or share information that will help us improve our Site and the Services
we offer, or help us offer new services and features. “Cookies” are identifiers we transfer
to your computer or mobile device that allow us to recognize your computer or device and
tell us how and when the Services or website are used or visited, by how many people and
to track movements within our website. We may link cookie information to personal data.
Cookies also link to information regarding what items you have selected for purchase and
pages you have viewed. This information is used to keep track of your shopping cart, for
example. Cookies are also used to deliver content specific to your interest and to monitor
website usage.
You may refuse the use of cookies by selecting the appropriate settings on your browser.
However, please note that if you do this you may not be able to use the full functionality
of our Site or the Services.
We use "cookies" on certain of our pages to help analyze our web page flow; customize
our services, content and advertising; measure promotional effectiveness, and promote
trust and safety.
1.6.2 A few important things you should know about cookies that are:
• We offer certain features that are available only through the use of cookies.
• We use cookies to help identify you and maintain your signed-in status.
• Most cookies are "session cookies," meaning that they are automatically deleted
from your hard drive at the end of a session.
• You are always free to decline our cookies if your browser permits, although doing
so may affect with your use of some of our sites or services.
• You may encounter cookies from third parties on certain pages of the Website that
we do not control. (For example, if you view a web page created by another user,
there may be a cookie placed by that web page.)
1.7 Changes to the Privacy Policy
Public Furniture reserves the right to modify and change the Privacy Policy at any time.
Any changes to this policy will be published on our website. You should check this Policy
each time you access our website so as to be aware of the most recent applicable version
of the Policy.1.8 Questions, Comments, Contact Information Regarding our Privacy Policy
If you have any questions or suggestions regarding our privacy policy, please contact us
at:
Public Furniture
SUBLOT 4 & 5, LORONG LING KAI CHENG 12A
96000 Sibu, Sarawak
Tel: 016-8911111SHIPPING & DELIVERY POLICY
GENERAL SHIPPING & DELIVERY TERMS
• All parcels are delivered by Public Furniture Showroom Furniture’s Lorry. Store
pick up is not available.
• If the dispatch day falls on Public Holiday, Saturday or Sunday, dispatch will be on
the next working day.
When will I receive my order?
After your order is verified and payment has been cleared (immediate for SenangPay
option or wallet option via Public Furniture Top Up Wallet), we will ship out your order
within the following time frame:
• Within Sarawak: Estimated 6-7 Working Days (Except Sunday and Public
Holiday) for product's shipping.
Before delivery, we will call you to ask whether you are available at the moment given
address. Hence, if you are available, we will deliver.
What is the shipping/delivery rates?
Standard Delivery charges: -
• FREE Shipping for areas within Sarawak.
** Our delivery time is counted based on working days.
Do you deliver during weekends and holidays?
Our delivery serviceis unable to deliver during weekends or public holidays.
Can I cancel my order after order has been shipped?
Unfortunately, we are unable to accommodate to your request for cancellation once the
item has been shipped.
Do you ship to West Malaysia?
Unfortunately, we do not ship to West Malaysia at the moment.RETURN & EXCHANGE POLICY
What is the Public Furniture Showroom’s Refund & Exchange Policy?
This policy will only be applicable if the item/order that you wish to return is purchase via
https://publicfurniture.com.my.
Purchases from Public Furniture Showroom retail stores and other e-commerce platforms
will not be eligible for this policy.
We have a SEVEN calendar days refund and exchange policy upon your receipt of the
order, subject to the following term and conditions:
1. Items/orders that you wish to refund or exchange must follow all the requirements
that have been listed out in our return and exchange requirement list.
2. All packaging must be unmarked and not damaged in any manner.
3. Any item that is received with tags attached must be exchanged with those tags
intact.
4. Products purchased as part of a set or multi-item pack, have to be exchanged as a
whole set.
5. If the product for which you wish to exchange is of a higher price than the original
purchase price, this is not applicable.
6. Immediate offline refund via store optionwill be available for the customer with
reasonable reasoning in redemption period (7 calendar days upon receipt of the
order).
Please note under this policy, we do not generally permit the refund or exchange of:
• Refund requisitions made after the redemption period (7 calendar days upon receipt
of the order).
• Redeemed services from merchants or partners.
• Requests that have been rejected by our customer support officers.
How do I submit a refund or exchange request?
• Should there be any dissatisfaction with the product received and you wish for an
exchange, you will need to contact our customer support which is +60168966688.
Items for Customers to note:
• Exchanges are subject to availability. If the store does not have any more stock, you
may have to wait until they are able to source additional stock of the desired
product or visit another nearby store.
• Exchanges may apply for the same product of a different colourbut NOT different
products that serve the same function at the same price. Such exchanges are subject
to a mutual agreement between yourself and Public Furniture Showroom Team.Website Disclaimer
Public Furniture provides the [publicfurniture.com.my] Website as a service to the public
and Web site owners. The information contained on the website is for general information
purposes only. The information is provided by seller and supplier and while we endeavour
to keep the information up to date and correct, we make no representations or warranties
of any kind, express or implied, about the completeness, accuracy, reliability, suitability or
availability with respect to the website or the information, products, services, or related
graphics contained on the website for any purpose. Any reliance you place on such
information is therefore strictly at your own risk.
The services are provided as with and without any warranties, claims or representations
made by Public Furniture of any kind either expressed, implied or statutory with respect to
the services, including, without limitation, warranties of quality, performance, non
infringement, merchantability, or fitness for a particular purpose, nor are there any
warranties created by course of dealing, course of performance or trade usage. Without
limiting the foregoing and to the maximum extent permitted by applicable law, Public
Furniture does not warrant that the services, this site or the functions contained therein
will be available, accessible, uninterrupted, timely, secure, accurate, complete or error
free, that defects, if any, will be corrected, or that this site and/or the server that makes the
same available are free of viruses, clocks, timers, counters, worms, software locks, drop
dead devices, trojan-horses, routings, trap doors, time bombs or any other harmful codes,
instructions, programs or components.
Public Furniture has no control over and, to the maximum extent permitted by applicable
law, does not guarantee or accept any responsibility for (a) the fitness for purpose,
existence, quality, safety or legality of items available via the services; or (b) the ability of
sellers to sell items or of buyers to pay for items. If there is a dispute involving one or
more users, such users agree to resolve such dispute between themselves directly and, to
the maximum extent permitted by applicable law, release Public Furniture and its affiliates
from any and all claims, demands and damages arising out of or in connection with any
such dispute.
Through this website, you are able to link to other websites which are not under the
control of Public Furniture. We have no control over the nature, content and availability of
those sites. The inclusion of any links does not necessarily imply a recommendation or
endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Public
Furniture takes no responsibility for, and will not be liable for, the website being
temporarily unavailable due to technical issues beyond our control.
FURNITURE LOAN - MATTRESS
